Privacy Policy

1. Scope

This Privacy Policy explains how Summit AI Solutions LLC ("Company," "we," "us," or "our") collects, uses, discloses, and protects personal information when you interact with our websites, lead forms, text and call campaigns, and direct sales activities.

2. Information We Collect

• Identity and contact information, such as name, phone number, email, and service address.
• Lead and qualification information, such as provider interest, property type, and eligibility notes.
• Communication records, including call outcomes, text interactions, email responses, and appointment notes.
• Website and device data, such as IP address, browser type, pages viewed, and cookies.
• Provider enrollment status information received from third-party providers.

3. How We Collect Information

• Directly from you through forms, calls, texts, emails, and in-person interactions.
• Automatically through website technologies such as cookies and analytics tools.
• From third parties, including internet providers and service partners involved in enrollment.

4. How We Use Information

• To evaluate service availability and connect you with third-party providers.
• To contact you about your interest in internet services by phone, text, and email.
• To facilitate enrollments, appointments, and follow-up communications.
• To maintain and improve our lead processes, scripts, and operational quality.
• To comply with legal obligations and protect our rights.

5. How We Share Information

We do not sell your personal information for unrelated third-party marketing. We may share your information with:

• Third-party internet service providers to evaluate eligibility and complete enrollment.
• Service providers supporting our operations (including CRM, communications, and analytics vendors).
• Our workforce, including employees and independent contractors, on a need-to-know basis.
• Government authorities or legal parties where required by law or to protect rights and safety.

6. CRM and Communications Systems

We may store and process lead and communication data in CRM systems such as GoHighLevel and related integrated tools. These systems may process contact records, call/text logs, and campaign interactions for operational purposes.

7. Text, Call, and Email Communications

By providing contact details, you consent to receive communications from us about provider services. Message and data rates may apply to texts. You may opt out of texts by replying STOP and may opt out of marketing calls or emails by contacting us at opticsupa@gmail.com.

8. Cookies and Tracking

We use cookies and similar technologies to operate our site, understand usage patterns, and improve user experience. You can adjust browser settings to limit cookies; some features may not function properly if cookies are disabled.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain information for as long as needed for business operations, legal compliance, dispute resolution, and contract enforcement, then delete or de-identify data when practical.

11. Your Privacy Rights

Depending on your state, you may have rights to access, correct, delete, or limit certain uses of your personal information. To make a privacy request, email opticsupa@gmail.com.

12. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

13. Third-Party Websites and Providers

Our services may reference or connect to third-party providers and websites. Their privacy practices are governed by their own policies, and we are not responsible for third-party privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates are effective when posted, and the "Last updated" date will be revised.

15. Contact

Summit AI Solutions LLC
Email: opticsupa@gmail.com
Website: https://www.opticd2d.com